I had a very pleasant experience at Gale Toyota. Peggie led us to Chelsea and both were very knowledgeable and super friendly. Doug was clear and very easy to understand. I like this dealership a lot and want to do business again here in Connecticut. Thank you so muck for your help!!
Went to get wiper blade inserts and battery for remote in key. Parts department put battery in key and said they don't carry inserts for wipers. Went home and remote didn't work. Went to Target to see if battery was the problem. Got battery 4 half the price and it worked. Later same day went back to dealership to return battery. Parts dept gave invoice for amount, then had to go to cashier. When i got there they said they don't give refunds in cash, has to be a check mail to you. Clerk went back to get manager who after 10 minutes came out and said " since it is the same day I will give you the refund, else you would be getting a check mailed to you". All this for a $6.20 battery that i got two of at Target for the same price. Had to go to Lynch Toyota who carries the inserts.
I didn't even feel like I was buying a car, that's how smooth everything was. Walked in to look at one vehicle and walked out about 2 hours later with a new vehicle. The salesman was very patient and helpful, no pressure and no pushiness. I highly recommend this place if you're in the market for a vehicle.
well this review took me a long time to write and it's because i don't usually like to talk bad about anyone but... I purchased a car from them on august 31 2017 and it's January 1 of 2018 and the car needs a lot of work done to it.. only 4 months ?? i spent 13,000 on a car and have to put in a few thousand dollars 4 months later ?? when i got it i had to go back and get an axle fixed and guess what they didn't fix it and managed to avoid the noise it makes when it's bad and you take a sharp turn.. They supposedly took it to the Subaru dealer and fixed it but now both axles are broken and i have to come out of my pocket to fix it on top of the 13,000 i payed for the car.. Another thing is the rubber that goes around the inside of the door. came a month after i had the car and that's after the 2-3 weeks they had my car for repairs after i purchased it... Last thing is my wheel bearing sounds like i'm in an airplane it's so loud.. when i asked why the car sounds like that when i first bought it the salesman said that's how Subarus sound and me not knowing much about car thought it was fine until i took it to a Subaru dealer near me and they told me everything that was wrong with my car and let me test drive the same car from their dealership... I'm super pissed about all of this and just want to prevent anyone going there and getting ripped off.... oh and i had a few free oil changes and haven't gone back to get them I've paid for the oil changes I've gotten just to avoid any more problems with this dealership... super unprofessional
Good selection of vehicles. Good customer care. Would recommend this place to others.
Gale Toyota is a US Car Dealer based in Enfield, Connecticut. Gale Toyota is located at 50 Palomba Dr, Enfield, CT 06082, USA.
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