Someone called to set up an appointment for 2 pm, but when we got there, the manager told us the shop was closed (even though the web site and the most recent mailing from them says it closes at 4). He said "corporate" made the appointment, and that he didn't have to honor it but he would to "accommodate" us.
Very fast and efficient service. Reasonable pricing. I will go there regularly to have my car fixed and serviced.
He was aggressive and rude, and his tone sounded like he was interrogating us throughout. He asked how our experience was, and my wife said we were unhappy with it. He demanded that we tell him what he did wrong, but then he said my feedback was "condescending, rude, and childish." When I said I didn't like his attitude, he raised his voice at us and stormed around until we left. He also said that he'd been in business for 25 years and knew how to treat customers, but we witnessed him being unpleasant to another customer while we were there, too.
I recently had my car serviced at this meineke location and had a great experience. Service was prompt, well priced, and the owner made sure I was taken care of before I left. Definitely will go back to get my new tires, staff was friendly and knowledgeable.
Do yourself a favor DO NOT GO HERE....Payed almost $1000 for a cat convertor. The part was defective...they don't want to replace it under warranty.. Dishonest and unprofessional people....
He also tried to sell us new brakes, which the mechanic who worked on the car said we didn't need, and charged us $31 when the woman in the phone call said it would be $19.99 and so did the sign outside. (He dropped the price to $25.99 when I protested, but we didn't get an itemized receipt, so I have no idea whether the extra $6 was taxes and fees or something else.)
I will never go here again - I had all four of my brakes and routers replaced and when I was less than 5 miles down the road one of my tires was smoking. The customer service following was sub par at best.
We were loyal customers of the previous management for years (for oil changes), and we've never had a single complaint. But we're not going back to this place, and we've already told everyone we could to avoid it, because I don't want anyone else having to suffer an experience like that.
Meineke Car Care Center is a US Car Repair based in Enfield, Connecticut. Meineke Car Care Center is located at 66 Enfield St, Enfield, CT 06082, USA.
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