Went in for an upgrade and was told our monthly bill would drop roughly 30-40$. After receiving our bill it was almost double our usual one. Called customer service and was told that there were 1x charges (understandably) but that our monthly bill will actually be 20$ more a month. My husband called the store to talk to the gentleman who dealt with us and we were told he no longer works at that location. They basically give you lips service to reel you in make you sign forms so your responsible and rip you off!!
Great prices and amazing customer service
I read most of these rude comments and cant help but laugh. My experiance at the AT&T store was great. I switched over from Sprint because their service is terrible. The rep was very kind and helped me switch. I cant help but think that the reason my experiance was a pleasent one was because i knew what i was doing as far as having my iphone backed up and knowing about activation fees (that have been around for years.) While I was there many of the other customers in the store were very irritable and several times I had to pause my conversation with my rep due to childish outbursts. I personally feel bad for these guys. The outburst involved someone not knowing their icloud password and getting mad at the rep. As if the rep was supposed to know what the customers PERSONAL information was supposed to be. Im not going to go to an establishment where i need help and simply be rude and expect someone who sells ATT services to do everything for me when iphones and androids have been around for 10 years. Maybe people should know a little more about the phones they are buying and realize that ATT sells SERVICE. They dont manufacture the devices you purchase nor are they apple geniuses. P.S. im almost positive all insurance you pay for has a deductible. Buy a cheaper phone if a $225 deductible is too much for you to handle.
Awful experience. Sales rep lied repeatedly. Gentleman that identified himself as the store manager is not the actual manager according to AT&T corporate. I'm not sure if this guy lied also or is just incompetent. They failed to log the return of a device or update my billing information causing hundreds of dollars in errors. Will be going back to the store a third time to try and resolve their lies and mistakes. Would give zero stars if possible.
Well, I did the most recent update on my android (Samsung galaxy s7 edge) and it completely froze my phone and it was stuck on the start up AT&T screen for over 24 hours. No matter what I tried to do I couldn't get it to work. So I brought it to AT&T in Enfield, after waiting for probably about 20 mins or so to be helped the guy looked at my phone tried like once to reset it. (Basically zero tech skills because he tried to do what I tried, and I have zero tech skills.) Then he viewed my account and tried to see if I could just get a new phone, which this phone is still very new and I have 500 to still pay on it. But oh no..... the glass on the back of the phone was cracked so, that voids my warranty. And I don't have insurance just like everyone else on the face of the planet because it covers absolutely nothing. So he told me I could only upgrade, by paying off this phone..... and signing up to buy a brand new phone which range about 700 to 900 bucks. So he told me there was nothing else they could do, and that Samsung wouldn't help me either because of the crack. So I brought the phone home had my technically savy brother play with it for like 20 minutes and guess what? It works fine now. I'm actually writing this review on it
At T is a US Electronics Store based in Enfield, Connecticut. At T is located at 7 Hazard Ave, Enfield, CT 06082, USA.
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