I had my lacrosse stick strung here and they said it would be ready for pickup tomorrow or the next day. They hadn't called us by the second day so we called them. They told us another two days because their stringing guy only comes on a few days. That's fine but they just need to understand that guy's schedule. Go to lacrosse unlimited instead, there is always someone there who can string five stars for them.
The staff is helpful, but it can take a while to find someone.
Very nice and friendly associates. Good stock also.
Poor customer service. I had a pair of roller blades sitting on a shelf unused unopened. Stopped by the store and i was told to return them on store credit only because were bought more than 60 days prior. Fine by me!Went home and brought back to the store. THEY TOOK BACK WHAT I WAS TOLD AND NO RETURNS AFTER 60 DAYS OF PURCHASE. I was pissed. Why the hell you told me differently??? Long story short, I Went to the MANCHESTER store and in 2 minutes I received my store credit, without receipt and no question asked!!! I WILL NEVER PUT A FOOT AGAIN IN THIS ENFIELD STORE
Insufferable slowness. God forbid someone should know anything about what you want to buy.
Dick S Sporting Goods is a US Shoe Store based in Enfield, Connecticut. Dick S Sporting Goods is located at 130 Elm St, Enfield, CT 06082, USA.
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