I received a final notice receipt without receiving a first notice receipt. I go to the office to pick it up wait an hour and they can’t find it. The tracking number says it’s there. The manager takes my information and says she will contact me as soon as possible. It has been over 2 weeks now. I call and the wait time is almost two hours! The government at its best, awful.
Just finished a follow up phone call on a package I shipped with Jane and she was fantastic! She answered the phone promptly and politely. She knew the business I was shipping to and explained that companies receiving procedure. Thank you for you for the help and for going above and beyond.
The workers are always rude and act like you are just bothering them when you call with a question. No manners. Also have sent my packages to another post office on accident many times. Wish I had a different post office to deal with seeing how I get packages on a regular basis.
Wow... where to begin? We arrived to get a passport processed (9:30am), third in line, and were warned by the people second in line that this was a horrible place to go to get this done. They were veterans, having gone through this process once and having been denied one out of their three passports. They had all their documentation ready and provided us with good tips on how to appease the passport Gods at the front of the line. Anyways, the people that were first in line, a family of five, spent a good 30 mins with the gentleman processing their forms before said gentleman went on lunch (10:00am) and we just waited around for 15 minutes before anyone figured out that no one was processing passports. Finally, one poor woman behind the counter picks up the second people in line (the first people had to fill out additional forms) and tried to process them. People came to this facility with no instruction as to what the passport line is and what the general mail and package line is (I instructed them) while many people left after realizing how long we'd been there. Four people helped to process people with packages while this lone woman was stuck processing passports. The gentleman that went on lunch told me only one person is allowed to process passports at a time... wtf? After people #2 got processed, people #1, the family of 5, walked up and took care of their stuff which took a good hour. We ended up waiting an hour and half, as the third people in line, just to be told that our documentation wasn't quite enough to get a passport. This is a horrible place to be and I would recommend anyone using this location should just use FedEx, UPS or any other means to ship packages. Also, there are LOTS of better locations to get your passport done
Terrible service, extremely rude. Don't even know what their doing. If only you could rate it 0 stars.
United States Postal Service is a US Post Office based in Enfield, Connecticut. United States Postal Service is located at 31 Palomba Dr, Enfield, CT 06082, USA.
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